Your comments and suggestions are important to us. It helps us to constantly improve and create a better program. Please do not hesitate to contact us with any questions, concerns, or special requests! Before contacting technical support, have the following information available as it will help us to answer your question: Version of Windows: Windows 10 ,8.1, 8, 7, Vista, XP, 2000, NT include specifications about service packs and other installed fixes and whether it is the US version or an international version. Describe your problem (as much information as possible to reproduce the problem). It is a good idea to type this information into a word processing file (such as Word or even Notepad) so that you can copy the text.